We want you to be happy with your item(s), and work hard to deliver excellent quality products. We will refund 100% of your payment plus return shipping cost, if you are not satisfied with the quality, or if the item does not follow or is not accurate to the description or picture, any product you return must be in the same condition you received it.
Please contact us within 10 days of the date you receive your item to get a return authorization, return instructions and mailing address.
At your own cost, you may also use the delivery service of your choice to return your order. To return your package on your own, insure the package for the full value of the merchandise and send it to:
Phone Number +1 (954) 271-0989
Address: 619 sw 20th street, Fort Lauderdale, FL, 33315
Once we receive your item we will inspect it and notify you that we have received. We will also notify you of the status of your refund.
If the shipping company attempted a delivery of your package, and you do not reschedule a new delivery, or didn’t pick-up your package for any reason and it is returned to Pupi Style, we will refund you after deducting the return shipping charges.
If the item was damaged in transit, arrived wet or destroyed in any way, please take pictures and report to the shipping company immediately, every item we send is insured under the customers’ name, therefore you must proceed to issue a complaint to the shipping company how is responsible for the damages occurred in transit and full refund of the insured piece.
Unfortunately, we do not accept returns in custom made orders unless is defective also items in sale can’t be returned.
Please contact us if you have problems with your order, we love to have happy customers and work really hard for it.